Reports To:        

‍Operations Manager

Branch Manager

Responsible For:    

Temporary workforce (Driving/Industrial/Commercial)

Accountable for achieving the following:

·    Exceed prearranged annual margin and profit targets.

·    Exceed prearrnaged annual sales target

·    Achieve % gross margin/£ M.P.H. on rates

·    Service systems in line with the best practice.

·    Demonstrates year on year improvements in all pre agreed efficiencies.

Key Areas to the Job:

·       Planning and Controlling Business.

·       Service and Account Development.

·       Selling.

·       Administration.

·       Personal Development

DUTIES/RESPONSIBILITIES

 Service

·       Recruit all staff in line with best practice.

·       Answer the telephone in a polite, professional and courteous manner.

·       Advertise for a workforce in such a manner that will generate the largest/ best quality response whilst complying with the divisions budget and legal requirements.

·       Operate inline with company code of conduct.

·       Maximise margins at every opportunity and utilise all available sources of labour to minimise cost of recruitment.

·       Carry outall administration in line with best practice.

·       Use of internal database system

·       Achieve targets and adhere to agreed work / action plans

·       Offer a quality service to clients by selecting applicants through good job matching and tight control.

·       Generate a good rapport with all user clients.

·       Will have responsibility for out of hours client call out contact.

·       Monitor workers performances daily and weekly to ensure that the client and workers are consistently satisfied.

·       Control administration of workers systems efficiently whilst complying with legal and clients standards.

·       Recruit and sustain a labor pool by interview and selection of quality applicants.

·       Ensure offices and desks are in a tidy presentable state at all times.

·       Treat all information gained whilst carrying out your daily duties, both verbal and written, as confidential.

·       Carry out any reasonable duties as directed by our Client.

·       Comply with all legal requirements including Working Time Directive and Employment Agencies Act.

Sales

Recognise and act in a manner that demonstrates your understanding that we are selling ourself and our organization with every telephone call or face to face situation.

·       Set yourself purpose, objectives and a plan which can be communicated to the customer if appropriate.

·       Create a favourable impact with your customer within the first 30 seconds.

·       Introduce yourself, company and purpose of visit clearly and effectively.

·       Quality questioning to identify customer needs and problems.

·       Actively listen and fully understand your customers business, needs and problems.

·       Building business within the account/identifying new opportunities.

·       Match your service to customer’s needs/problems ensuring he/she sees the value of doing business with you.

·       Handling objections and overcoming them.

·       Giving the customer ‘’added value’’, (more than he/she expected).

Self-Development

·       He/she uses behaviour and words which demonstrate a positive respectful approach to peopleat all times.

·       Attitude is always seen to be positive such that he/she is perceived by others as enthusiastic, cheerful and determined, demonstrating a ‘’WE CAN’’ culture inthe team.

·       Appearance is always judged to be business-like and judged to be appropriate.

·       Generates ideas which solve problems at all times.

·       Seen to contribute ideas to morning branch meetings in a helpful positive manner.

ESSENTIALCHARACTERISTICS

 Physical:                              

‍Smart and professional appearance

KeySkills:                          

‍Articulate

Excellent communication skills

Arithmetical competence

Methodical

Administration

Multitasking

Decision Making

Persuasiveness

Strong Organisational skills

Planning

Negotiation Skills

Problem Solving

Good time management

Able to workunder pressure

Networking

Likeable and well mannered

Genuinely interested in the customer’s business

Respectful of the customer and caring

Determined to carry out promises

Perceived as a problem solver

Disposition:              

Outgoing

Assertive

Honest

Positive

Confident

Team player

Tactful

Personable

Dependable

Committed

Persistent

Enthusiastic

Good judgeof character

SelfMotivated

Persuasive

Trustworthy

Motivation:                

Hardworker

Monetary andjob satisfaction

Circumstances:        

Must be able to work long hours as and when required and be  

Willing to have responsibility for the out of hour’s phone.

BenefitsPackage:        

Salary

We review annually and consistently prove to pay at an average or higher than the industry average across all job functions

Bonus Payments

TBCwith candidate

Holidays

20 days perannum plus 8 days statutory

Pensions

Nest Pension contribution

Working Hours

8am to 5pm Monday to Friday

A flexible approach to working hours for personal requirements and to compensate for occasional extra demands caused during busy periods. These will need to be discussed on a case by case basis with your line managers.

Training

A comprehensive coaching and training module has been created to cover everythingfrom Sales to Legislation

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CV's to david@theelevategroup.co.uk

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